FEATURE

Conversational skills will become yours naturally

The Art of the Surprise

Naoki Inose figures out why this is the age of surprising people

Communications Skills That Make an Impression

Presentations

Give people a light shock when you start your presentation

Capturing the popular feeling

Celebrate by firing up crackers - improve your subordinates’ enthusiasm with a playful spirit

In-company communications

Talk that includes one’s own experiences can turn complaints into motivation

Laughter

Bringing laughter to business with the latest news, hooks and a good narrative

Winning the heart of your sale target

Blond hair and a 15-minute interview will get you through to the other person's core

Tactics

Smoking out appeal of a difficult product with a curveball

Writing Skills to Win People’s Hearts

Letters are the most powerful tool and should always be written in one’s own words

Business cards are a magical tool because you are sure they will be accepted

The ultimate order sheet for at-a-glance understanding of work contents

Presentation Skills That Appeal to Emotions

Playing up the surprise and happy elements with just the right gift

Being ingenious with gifts - make full use of cards and other trimmings

The Training Portion - Learn Good Taste and Skills!

Learning the unexpected rules from a top-level creator

Your sincerity will come through by making the other person a little bit angry

Learning from a PR event expert

Training notes to increase your sensitivity

Looking at it from performance studies

The success theory on words and deeds that defy expectations

Learning from the Experts - The Secret of the Art of the Surprise

The emotional funeral expert

Sense the other person’s feelings and come up with that extra something

The service skills expert

It’s the invisible surprise that makes ultimate service

The expert in marketing to women

Coming straight out with the correct thing that nobody dares to say is the surprise

The fake romance expert

The skillful art of the charismatic bar host who can capture a woman’s heart

Special Interview: Fusao Sekiguchi (Chairman of VSN)

The fuller the content, the better the surprise!