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Nikkei Computer

August 20, 2007

FEATURE

 

12th Customer Satisfaction Survey

The Days of Leaving Everything to the Vendor Are Over

 

It is now the users themselves who increase their satisfaction levels

 

“IT provides a supportive infrastructure for business. It must be able to provide the functions sought by management plans unfailingly while keeping the down time to an absolute minimum” - what user companies  are expecting from IT has become clear through our 12th Customer Satisfaction Survey. More and more people expect deadlines to be met on the service side and want improved support for hardware and software products. At the same time, confidence in vendors’ technical capabilities and staff has been shaken. There is an increase in user companies that are moving way from relying too much on vendors and reclaiming their autonomy.

 

Increasingly shaky confidence in vendors

 

Just wanting changes won't make them happen

 

The key to re-ordering lies in project management

 

Customer satisfaction ranking data

 

FEATURE 2

 

New Health Business Utilizing IT

 

Information-gathering via the Internet is the key

 

REPORT

 

Hot News

METI to offer SaaS support to 3.5 million small businesses

 

News & Trends

As he approaches retirement, Bill Gates announces bold technologies

 

More and more on-memory DB introductions in the distribution and service sectors

 

4 regional banks leave accounting for later and work together in a ground-breaking way

 

IBM’s SOA strategy peeks out from behind the curtain

 

Companies rush to offer support for those entering virtual world Second Life

 

Retailer Don Quijote centralizes all personal information together at head office

 

Actual Practices of Internal Control

Self-imposed guidelines by IT service sector in attempt to regain confidence

 

The Practical Side of Introducing a BCP

Trains stopped due to erroneous information coming through emergency earthquake information system

 

News Flash by Industry

Finance:

TSE enables cancellation of erroneously-placed orders

 

Manufacturing:

Alpine strengthens measures to protect design data from leakage

 

2 Weeks from ITpro

NTT Data brings Chinese local vendor into group

 

Lotus Notes/Lotus Domino 8 to be released on September 11

 

People

 

Interview

Toshimitsu Oishi, President & Corporate Officer, Konami Sports & Life

“IT can strengthen sports clubs”

 

Real Feelings Expressed by Top Executives

Yuji Tsuboi, Director, general manager of management administration, and general manager of accounting and finance division, INAX Corporation

 

Turning Points for System Division Heads

Risk Monster

Masayuki Okuyama, manager of development solutions division

 

CASE STUDIES

 

Projects: The Trajectory to Completion

Daiwa Securities

Farewell to 10,000 PCs as everyone gets thin clients

 

Strategic Studies - IT Business Innovation

Canon

Making information links that bring about progress by using search engines

 

A Computer That Does Not Work

Akita Prefectural Center of Rehabilitation and Psychiatric Medicine

A rush of problems with the medical information system

 

MANAGEMENT/TECHNOLOGY

 

Lecture - SOA (Service Oriented Architecture) Part 2

Thinking about SOA components

 

Basic Knowledge for the IT Manager - The Art of Communication from A to Z

Questions and Answers: Look for the ideas that lie behind the question so as to avoid a communication gap between the question and your answer

 

Taizo’s “Phrase a Day” - Part 6

Setting up specifications quickly in a detailed fashion and clearly is key to keeping to a deadline and avoiding risk

 

A Practical Course on the Latest in Network Security - Part 10

How to put together an organizational CSIRT (Computer Security Incident Response Team) as an organizational security measure (first half)

 

Salient Points in IT Investments and Outsourcing - Final Part

As IT is now a corporate infrastructure, continuous growth of IT is vital

 

CIO Initiatives - Part 10

The reality of a joint operation center 


 

Nikkei Computer

August 20, 2007

FEATURE

 

12th Customer Satisfaction Survey

The Days of Leaving Everything to the Vendor Are Over

 

It is now the users themselves who increase their satisfaction levels

 

“IT provides a supportive infrastructure for business. It must be able to provide the functions sought by management plans unfailingly while keeping the down time to an absolute minimum” - what user companies  are expecting from IT has become clear through our 12th Customer Satisfaction Survey. More and more people expect deadlines to be met on the service side and want improved support for hardware and software products. At the same time, confidence in vendors’ technical capabilities and staff has been shaken. There is an increase in user companies that are moving way from relying too much on vendors and reclaiming their autonomy.

 

Increasingly shaky confidence in vendors

 

Just wanting changes won't make them happen

 

The key to re-ordering lies in project management

 

Customer satisfaction ranking data

 

FEATURE 2

 

New Health Business Utilizing IT

 

Information-gathering via the Internet is the key

 

REPORT

 

Hot News

METI to offer SaaS support to 3.5 million small businesses

 

News & Trends

As he approaches retirement, Bill Gates announces bold technologies

 

More and more on-memory DB introductions in the distribution and service sectors

 

4 regional banks leave accounting for later and work together in a ground-breaking way

 

IBM’s SOA strategy peeks out from behind the curtain

 

Companies rush to offer support for those entering virtual world Second Life

 

Retailer Don Quijote centralizes all personal information together at head office

 

Actual Practices of Internal Control

Self-imposed guidelines by IT service sector in attempt to regain confidence

 

The Practical Side of Introducing a BCP

Trains stopped due to erroneous information coming through emergency earthquake information system

 

News Flash by Industry

Finance:

TSE enables cancellation of erroneously-placed orders

 

Manufacturing:

Alpine strengthens measures to protect design data from leakage

 

2 Weeks from ITpro

NTT Data brings Chinese local vendor into group

 

Lotus Notes/Lotus Domino 8 to be released on September 11

 

People

 

Interview

Toshimitsu Oishi, President & Corporate Officer, Konami Sports & Life

“IT can strengthen sports clubs”

 

Real Feelings Expressed by Top Executives

Yuji Tsuboi, Director, general manager of management administration, and general manager of accounting and finance division, INAX Corporation

 

Turning Points for System Division Heads

Risk Monster

Masayuki Okuyama, manager of development solutions division

 

CASE STUDIES

 

Projects: The Trajectory to Completion

Daiwa Securities

Farewell to 10,000 PCs as everyone gets thin clients

 

Strategic Studies - IT Business Innovation

Canon

Making information links that bring about progress by using search engines

 

A Computer That Does Not Work

Akita Prefectural Center of Rehabilitation and Psychiatric Medicine

A rush of problems with the medical information system

 

MANAGEMENT/TECHNOLOGY

 

Lecture - SOA (Service Oriented Architecture) Part 2

Thinking about SOA components

 

Basic Knowledge for the IT Manager - The Art of Communication from A to Z

Questions and Answers: Look for the ideas that lie behind the question so as to avoid a communication gap between the question and your answer

 

Taizo’s “Phrase a Day” - Part 6

Setting up specifications quickly in a detailed fashion and clearly is key to keeping to a deadline and avoiding risk

 

A Practical Course on the Latest in Network Security - Part 10

How to put together an organizational CSIRT (Computer Security Incident Response Team) as an organizational security measure (first half)

 

Salient Points in IT Investments and Outsourcing - Final Part

As IT is now a corporate infrastructure, continuous growth of IT is vital

 

CIO Initiatives - Part 10

The reality of a joint operation center