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Nikkei Business Associé

April 18, 2006 Issue

FEATURE How to Scold, Refuse, and Ask for a Favor – by Goal & Type Effective Oral Communication Scolding How do leaders who are good at scolding differ from others? - Good scolding / bad scolding People with different characters should not be treated the same - You should scold people based on their character type Those who scold in a cautious manner vs. those who scold a lot Learning from a manager in charge of store clerks - Certain scolding techniques make it possible to convert part-time salespeople into professional sales clerks Subordinates talk about their experience of being scolded - We cannot tolerate accusations against our character Refusing Lessons for those who cannot say “no” when asked for a favor - How to turn down requests from others - by situation and type of relationship Hitachi, Ltd.: Going home without working overtime after working twice as hard as anyone else during regular office hours - You can avoid being asked to work overtime Engo System Co., Ltd.: Don’t solve problems by paying money - You should cope with any malicious complaint with a long-term strategy Zensho Co., Ltd.: We don't use U.S. beef - Believing in your firsthand observation and firmly saying "no" Asking for a Favor You can get anyone to say "yes" by applying proper psychological theories - We offer the 10 most useful phrases for asking for a favor You shouldn't have to force others to do what you want them to - There are techniques for asking for a favor that motivate others to do what you want Production I.G.: Don't talk too much when you ask for a favor - If you listen attentively to the person to whom you are making a request, his or her mind is more likely to open up to your request Works Applications Co., Ltd. - Let them see the whole picture and how your request fits in the picture Bound-in Supplement - The essence of human resource consulting know-how is distilled into 90 questions A Self-Evaluation of Your Business Skills By using the attached CD-ROM, you can find a suitable way of speaking

SKILL UP

Business Management as a Job, by Tadashi Yanai, President & CEO, UNIQLO Co., Ltd.
 “A conflict has arisen between my convenience store and the franchise headquarters”