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Nikkei Business Associé

January 17, 2006 Issue

FEATURE You Can Unlock Your Latent Potential Techniques for gaining insight into what matters most Essential Attitudes for Becoming an Insightful Person - Gain accurate insight using “meta-cognition” (thinking about how you are thinking) Identifying Hidden Opportunities and Problems - A passionate advocate of Toyota Motor's kaizen philosophy pays attention to details at factories and offices - Techniques used by a creator of “ekinaka” (shops inside train stations) for observing customers, competitors, and her own company - “Impact Dynamics” enables you to predict what will happen 10 years later - An outline reading approach allows you to grasp the essence of written materials - How do you visualize problems of an organization? - We can learn what it takes to develop hot-selling products from an insightful master who can tell instantly which books have the potential to become bestsellers Interview 1 Atsushi Miura: Author of Karyu Shakai (Lower Classes) - A habit of transforming information into statistics allows him to identify changes in what is happening in the undercurrent Identifying What Your Bosses and Customers Are Thinking - Questionnaire of 300 businesspeople: 65% experienced a failure because they could not read the true intentions of other people - How to read other people’s mind from their words or behavior at workplace: Where and when they reveal their true intentions - Your handwriting speaks your characteristics and your subconscious thinking  so clearly - A formula for success offered by a number-one sales representative: Treating customers kindly by considering their feelings to make them feel welcome and comfortable - A method practiced by a charismatic salesperson of Yodobashi Camera: Making a hypothesis based on the observable behavior of customers Interview 2 Kazumasa Terada: President of Samantha Thavasa Japan Ltd. - Behind the company’s growth were understanding of women’s feelings and a policy of hiring employees who do not lie

SKILL UP

Business Management as a Job, by Tadashi Yanai, Chairman & CEO, Fast Retailing Co., Ltd.

“Can two different personnel and payroll systems co-exist in one company without any problem?”