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Nikkei Business Associé

November 01, 2005 Issue

FEATURE 1 Learn Efficient and Effective Ways of Working from “Excellent Companies” that Have Developed Talented Human Resources Thinking habits and behavioral characteristics Part 1: Ways of Working at “Excellent Companies” Leadership skills of General Electric’s employees - There are four behavioral characteristics that encourage employees to improve their skills on their own - There are some ultimate techniques for persuading others to get involved with your work Ability of Recruit’s employees to make proposals and put them into practice - There are four thinking habits for determining what you really want to do Techniques of Dell’s employees for working speedily - There are three improvements that you can make to help you create more time Techniques of IBM’s employees for always achieving objectives - There is a proactive way of thinking that generates efficiency 10 Lessons Learned from IBM and Oracle (Masaaki Shintaku: President & CEO, Oracle Corporation Japan) Part 2: Work and Human-Resources Management Techniques of Employees Who Work for Companies that Have Gotten a Lot of Attention Recently - Rakuten encourages new employees to work independently as early as possible by adopting a two-mentor training system - Yahoo Japan enables its employees to make any place their office via cell phones - Livedoor’s corporate culture is that it has no corporate culture. Advice from “Globis,” which Provides Management Education - What are core human resources learning at corporate universities? Asahi Breweries trains would-be executives at its corporate university The Ritz-Carlton Osaka fosters an improvement-oriented attitude that leads to higher quality services FEATURE 2 To Communicate Your Demands while Respecting the Views and Feelings of the Other People Involved, and to Display Emotions Without Being Emotional Be assertive Assertive People Can Communicate with Others Without Closing Their Minds Basic Course on How to Become Assertive: A report on actual practices Comments by the Course Attendees Expressing my emotions has changed me considerably Schools and Companies Have Started Offering Assertive Training to Students and Employees, Even Though the Pace Remains Slow Creating an organization that has no conflict and no bullying Recruitment of Attendees - Readers of Nikkei Business Associé can participate in assertiveness seminars, which will be held next year and reported in this magazine

SKILL UP

Business Management as a Job, by Tadashi Yanai, Chairman & CEO, Fast Retailing Co., Ltd.

Special Interview (Second Half): Some reforms can only be accomplished when I take full responsibility