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Nikkei Computer

August 07, 2006 Issue <<Contents>>

FEATURE 1 11th Customer Satisfaction Survey Gaps exist between client expectations and vendor policies - What really is the purpose of finding the customer satisfaction level? Corporate users have begun to cast doubt on IT vendors’ efforts to improve customer satisfaction. While template-based solution-proposing is now widespread, many users are skeptical if these proposals are really in the best interests of customers. Such discontent is affecting user satisfaction over IT-related services as well as hardware and software products. Vendors, especially foreign-affiliated vendors who depend on indirect sales, have drawn harsh criticism from their clients. Corporate users are looking for ways to create a worthwhile mechanism. What they want is increase dialogue with their vendors. Customer satisfaction cannot be increased by reliance on “templates” Weaknesses of vendors cannot be hidden Customer satisfaction ranking in 15 product/service fields FEATURE 2 What Will Happen to High-End Servers? - While Intel of the U.S. launched the next generation of Itanium2, Fujitsu, NEC, and Hitachi simultaneously released new high-end servers featuring the Itanium2 processors. Those companies are eager to realize the same level of performance and reliability as those for mainframe computers. Among major computer manufacturers, however, only Hewlett Packard of the U.S. has decided to move toward a full-scale adoption of the processors. Can Japanese makers succeed in this market? ?This article examines the future of Itanium2-based servers.

REPORT

Inside

- Hitachi Consulting is to increase its current number of employees by six-fold within the year

- Konica Minolta plans to integrate its groupware using Exchange Server


News & Trends

- Dark clouds are already forming over the Social Insurance Agency’s plan to reform its procurement system

- The number of online storage services for companies has increased rapidly

- The Information System Audit Guidelines for Banking and Related Financial Institutions is to be revised for the first time in seven years

- Japanese companies such as the Bank of Tokyo-Mitsubishi UFJ have adopted a DI (Dependency Injection) container

- Microsoft of the U.S. has started to make a genuine effort to develop virtualization software

- An indicator for comparing IT management abilities is to be developed by the Ministry of Economy, Trade and Industry

- NTT Data aims to expand its legacy migration business among general companies

- Why has Brother Industries once again started financing one of its former subsidiaries?

- The Tokyo Stock Exchange has released a mid-term report on its plan to develop a next-generation trading system


Actual Practice of Internal Control (5)

- Nissin has visualized over 200 processes by using outside consultants


From BusinessWeek

- Intel has started its comeback against AMD


News Flash for Each Industry

Resona Holdings, Inc.
- The company lost more than 170,000 pieces of customers' personal data due to errors during disposal

Tokyo Institute of Technology
- The university is considering the use of the world’s seventh fastest supercomputer for its school register management

PEOPLE

Interview
Kaoru Yosano: Minister of State for Economic and Fiscal Policy and Financial Services

- We should make genuine efforts to use open-source operating systems effectively


Real Feelings Expressed by Top Executives
Toru Adomi: Vice President, Nippon Travel Agency Co., Ltd.

- One of the roles of IT is to facilitate work restructuring

CASE STUDIES

Investigation of a Noteworthy Project
Hokkaido

- The prefecture and its municipalities have decided to develop a sharing system by dividing it into modules and adopting Web service technologies


Absolute Solutions for Enhancing IT Strategy
Komatsu Ltd.

- The conceptual design of IT systems was led by the divisions that use the systems themselves


A Computer That Does Not Work
The Ibaraki Bank, Ltd. / The Kanto Tsukuba Bank, Ltd.

- Ibaraki Bank filed suit against Kanto Tsukuba Bank to recover costs of their system integration


Novel / Cyber Lawless Area

Third Chapter: Excessive Self-Defense (2)

MANAGEMENT/TECHNOLOGY

Hints for IT Managers
- When you select an external project manager, you should assess how motivated he or she is to learn your company’s business operations


Risk Management That Brings a Project to Success
- The ability to create a PERT chart is indispensable for dealing with the risks of project delay


A Practical Project-Management Course for Users
- It is important to evaluate whether or not initial goals of the project are achieved as soon as the project has goes into operation.


IT Project Recovery Management at the Site
- The first step for recovery is to detect signs of deterioration


IT Keywords You Should Have Known Long Ago

Web 2.0