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Nikkei Computer

August 08 , 2005 Issue <<Contents>>

FEATURE 1 Which Vendors Are Disliked by Clients? The 10th Client Satisfaction Survey We are entering an era in which the words and deeds of each staff member in charge of a project can have a significant influence on client satisfaction.  Corporate users need to evaluate the competence and past achievements of each vendor’s representatives, without being swayed by its name recognition.  This article examines factors that will influence client satisfaction in the future and reports on the testimony of users. - Reality: The words and deeds of each employee in charge can influence client satisfaction - Testimonies: Reasons why clients ditch their vendors - Analysis: Vendors cannot keep their clients satisfied by low prices alone - Data: The complete detailed record on 22 aspects FEATURE 2 An Examination of the Degree to Which the Major Seven Vendors Have Adopted Open Source Software Thorough comparison in terms of organization, human resources, and scope of adoption

REPORT

[Inside]

- Following the leakage of maintenance data on nuclear power plants from the personal computer of an employee of Mitsubishi Electric’s subsidiary, the company has decided to invest ¥3 billion in measures designed to protect confidential information.

- Other articles


[News & Trends]

- The government’s measures against earthquakes have been delayed because of the lack of sufficient capacity in its system

- The results are out on a survey with local governments by Nikkei Computer about system integration troubles after the recent consolidation of municipalities

- IBM Japan has abandoned the “eServer” brand and launched a new super-sized mainframe

- The Japanese version of the SOX laws specifies that use of IT is indispensable to the realization of internal control

- Microsoft Japan enters the application software market

- The Ministry of Economy, Trade and Industry faces new difficulties with its new IC tag development project

- A number of services have debuted that provide insurance against unauthorized access

- The Financial Services Agency once again interrupts the merger between the Bank of Tokyo-Mitsubishi and UFJ Bank


[From BusinessWeek]

- South Korea aims at creating a ubiquitous information society based on its IT 839 strategy


[From InformationWeek]

- A series of new filing system software solves the performance problems of cluster configurations


[News Flash for Each Industry]

Finance: The Dai-ichi Mutual Life Insurance Company
- The company develops new terminals that support sales activities

Distribution: Cecile Co., Ltd.
- The company renovates its ordering management system

PEOPLE

Interview
Keiji Takeda: Professor, Carnegie Mellon CyLab Japan
- I brought the American way of practical education to Japan


Real Feelings Expressed by Top Executives
Masanori Hondo: CIO (Director and Senior Executive Officer), Konica Minolta Holdings, Inc.
- Our company provides full support to efforts to create a global management system

CASE STUDIES

Investigation of a Noteworthy Project
Asahi Breweries, Ltd.
- The company improves its ability to respond to changes by renovating its systems

An Absolute Solution for Enhancing IT Strategy
Sanden Corporation
- The company applies the expertise of its production division to quality management

A Computer that Does Not Work
Mutoh Co., Ltd.
- The company is not satisfied with its system’s processing performance and has brought suit against the vendor that provided the system

Serialized Novel: Path to Renovating a Legacy System
The beginning of a failure

MANAGEMENT/TECHNOLOGY

Key Points in System Design for Increasing Business Value 
- It is important to use structural adjustments to give shape to “what should be realized”

A Practical Project Management Course for Users
- A plan should be created by deciding on the five Ws and the two Hs as well as the rules

Techniques for Implementing Management Reforms — Six Sigma
- It is important to bring transparency to decision-making processes by holding project review meetings

Useful Legal Advice for When You Are in Trouble
- You should avoid the application of comparative fault statutes by carrying out your own responsibilities to the fullest

IT Keywords You Should Have Known a Long Time Ago
- Apache (First Part)